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Embrace your Customer Experience
Top Expert Leaders In Customer Service Strategy and Training.
Our Short Story
In today’s fiercely competitive world, superior customer service is the most reliable way to grow your business. With our proven system and large collection of training programs, we can help you retain customers, build market share and improve worker performance. Our programs will empower your employees, increase productivity, and improve Customer Satisfaction.
Our Rating (4.8 out of 5)
Our Services
Your Key to Closing More Deals and Building Relationships
Service First Video Library
Teach your entire workforce in 60 minutes the art of superior customer service with a new video each week or each month for 12 months.
Programs for Managers
Leadership must walk the talk and drive the Service Strategy and learn how to lead a customer driven workforce. We have 2 programs for managers and leaders they should master.
Programs for Employees
Change behaviors and attitudes, teach leading edge customer service skills and build employee morale and teamwork with 16 different programs to choose from.
Books
Learn how to drive a stronger customer experience with 8 books written by John Tschohl the Father and Guru of Customer Service. Available in print or online. Available in English, Spanish, Russian, Georgian, Chinese and Vietnamese.
Idea Campaigns
Cut costs, eliminate waste, increase productivity, improve quality and customer satisfaction and boost morale and employee engagement with the Buck-A-Day or Good Idea 30-day campaigns.
Certification Seminars
Advance your career and empower yourself and your team with SQI"s Worldwide Customer Service Certification Seminars: A 4-day customized seminar dedicated to driving a service strategy and customer experience at your organization with our two leading edge customer service programs.
Online Learning
We have 12 online learning programs to choose from. You can go as fast or slow as you want from your home or office.
Customer Service Diplomas
Service Quality Institute has the strongest brand in the world when it comes to Customer Service. SQI offers two Diplomas, Graduate of Customer Service and Master of Customer Service. Available online or at your Organization.
We have worked with
100K+ Companies
Globally
About
The Customer Experience
Organizations need to focus on creating a memorable Customer Experience. They have to learn to see themselves as service leaders – not as banks, hospitals, supermarkets, government, or hotels.
To achieve this, the most critical skill is the ability to make your customers happy by developing a World Class Service Strategy.
For over 45 years, Service Quality Institute has provided customer service training programs and strategies to business’s all over the World.
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Facilitator Package Smile
$999.00 Select options This product has multiple variants. The options may be chosen on the product page -
Participant Package Smile
$20.00 Add to cart -
Introductory Start-up Smile
$1,499.00 Select options This product has multiple variants. The options may be chosen on the product page -
Feelings Retail – Online Program
$97.00 Add to cart
“I had the opportunity of implementing Feelings to our employees and the results exceeded the limits of my imagination. The change with the employees was evident after implementing the first session, both in the way of dealing with customers, and in the interactions with their co-workers and supervisors.”
Luis Abadia
Hyundai Guatemala
“GCB Bank Ltd. needed to improve our service experience and change the culture of over 2,500 employees. We identified the Service Culture Plan offered by Service Quality Institute to be the ideal program for our change. We are beginning to see a positive mindset change towards enhance customer service delivery.”
Samuel Sarpong
GCB Bank
“This is one of the only training programs that specifically addresses the unique customer service aspect from a government, not business, perspective.”
Erin Schwie Langston
Strategic Customer Services, City of Dallas
“During the past 16 years, my organization has utilized many of the programs that The Service Quality Institute has produced. Beginning with the original; Service First – Video Library, Leading Empowered Teams, Loyal for life and Feelings. All of them are outstanding programs to initiate a Customer Service Culture in any organization that is serious about developing a Service Strategy that will shadow its competition.”
Oscar M. Orozco
Banco Promerica
What others say
Positive Reviews From Customers
Find your answers
Frequently Asked Questions
How do we Solve the Problem of Training Our Entire Workforce with many Locations and High Employee Turnover? Its just too Expensive to Train Our Entire Staff?
SQI eliminates the 3 most expensive parts of training.
A. Virtually no travel expenses. All training is done at each location.
B. Professional facilitators and trainers are NOT needed.
C. Actual learning (labor hours) time is reduced by 80% by using instructionally designed facilitator and participant material with high quality video.
Most Training Programs Seldom Change Behaviors and Attitudes.
SQI solves this by using facilitators who are trained by SQI to never answer questions. Eighty percent of the time is focusing on group discussion.
The objective is to get participants to answer questions, and solve problems and issues through group discussion, arguments and debates with often heated discussion. The facilitator uses a skillfully scripted leader guide to guide participants to the correct behavior which cements an emotional buy-in.
It is reinforced with easy to understand and use participant material which is used during the training sessions and for homework during off work hours. Every employee already knows customer service is critical. They just seldom practice the skills so critical to your organizations’ success.
Training materials are typically Boring, Poorly Packaged and Look Cheap.
Because of poor design customer service training usually take too much training time. The training is not instructionally designed and what is worse it does not focus on fundamentals and basics. Almost all books in college are technical and boring. Our participant material is easy to read and builds people from within. An employee has 3 -5 seconds to practice exceptional customer service. We teach common sense.
It is just too Expensive to Train Everyone?
SQI products eliminate 80 – 90% of the total costs associated with training (including labor time, travel expenses, use of trainers and materials) by using material that changes behaviors and attitudes, teaches the fundamentals of leading edge customer service skills and builds employee morale and teamwork. We have online learning also available for employees in remote locations.
Can You Really Develop High performing Employees?
SQI products eliminate 80 – 90% of the total costs associated with training (including labor time, travel expenses, use of trainers and materials) by using material that changes behaviors and attitudes, teaches the fundamentals of leading edge customer service skills and builds employee morale and teamwork.
How Do You Create Behavior Change?
We use 3 elements to create maximum behavior change:
- High-quality video using vignettes your employees can relate to.
- Facilitator and leader material so each person can skillfully keep the program on track, with lots of discussion and participation by everyone.
- Very attractive 2 color participant material which is easy to read and understated with lots of white space. Includes participant book, technique card, performance standard and certificate.
We Have Too Many Locations Scattered all over the Country to Cost Effectively Train Everyone nor Do We Have Enough Skilled Trainers?
SQI conducts Train-the-trainer sessions on Zoom, MS Teams, Google Meet or In-Person for facilitators at each location WHO have three skills.
- Enthusiasm
- Per Respect
- A passion for superior customer service.
Title is not important. You need at least one person and every location with these skills to implement our customer service programs. Not all managers have all three of these skills nor the time.
We prefer a facilitator for every 30 employees, so no employee has to do facilitate more than 2 groups of 15 people each. Virtually anyone with these 3 skills using our user friendly and goof proof facilitator material can be a great facilitator/instructor.
There is NO need to hire professional instructors, pay their salaries and benefits plus all their travel expenses.
Can We Mix and Match to Achieve Better Prices?
Yes. We have volume pricing and you can mix and match to achieve better pricing. Contact quality@servicequality.com or WhatsAap/ Mobile: +1-612-382-5636 for volume pricing.
Do You Have Online Learning Available?
We have 12 programs in English available online.
What Happens After Buying Your Programs They Do Not Work or We Do Not Like Them?
SQI has a NO If’s, NO Ands and NO Buts LIFETIME Money Back Guarantee.
Try any of our leaning systems, and if you’re NOT satisfied with the results, return the materials for a full refund.. No Strings Attached!